Data Analyst

• FCI Monitoring and SLA reporting: Improved Monitoring as documented in B2G FCI program including Dashboard solution and Delivery of Reporting data needed for enhanced SLA reporting
• E2E responsibility for Monitoring and Data Analytics & Reporting Infrastructure (OBR / COSO / SmartCube / GDAPP)
• Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s

• Design and Concepts for Monitoring & Data Analytics Environment and Solutions incl. Security Concepts.
• Creation of customer independent Monitoring, Analytics and AIOps solutions for Private Cloud FCI.
• Design and Concepts for Automation solutions and Integration of overarching Automation tools (e.g. OO, CAMP).
• Development of solutions for new technologies like Public Cloud, Containerized.
• Supporting ISAE 3402 Audits.
• Supporting Patch-, Release- and Compliance Management
• Support Capacity Planning by prediction of utilizations.
• Providing Dashboards, different kind of Reports for Customer as well as for Landscape and Platform Teams.
• Build up Data Lake as basis for Data Analytics, Machine Learning and AIOPS, supporting Landscape analysis.

• Min 3 years experience in Systems Management tool suites: Opentext package or comparable: HP OO, HP SA, HP generic modules, OBM200 - Operations Bridge Manager 2023.x Advanced.
• Deep knowledge in Monitoring and Reporting solutions

IT Technical Skills

• Scripting knowledge
• Programming Advanced (Pearl, Java, Python)
• Shell programming for system administrator SA-245
• SQL and PowerShell scripting
• Docker, Gitlab
• Network and Database concepts

Soft skills

• Communication
• Analytical thinking
• Team cooperation
• Training and mentoring
• Presentation skills
• Negotiation skills

Other Skills

• Project management

Other criteria or requirements

• Knowledge of the ITIL processes.

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits