• maintaining and improving existing systems as required (Zoho CRM, Zoho Desk, Dynamics 365 Business Central),
• designing new computer systems and frameworks,
• troubleshooting technical issues,
• risk mitigation planning,
• collaborating with Business Analysts and IT team to resolve issues and ensure solutions areviable and consistent,
• creating system guidelines and manuals for the organization,
• running training sessions and workshops on system processes,
• structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval.
• critical thinking ability,
• strong problem-solving capacity,
• high-level written and verbal communication skills,
• project management skills,
• ability to work under pressure and to tight deadlines,
• knowledge of UML,
• knowledge of data modelling and data visualization tools (SQL knowledge required),
• experience with enterprise architecture (e.g. TOGAF Standard),
• at least 2 years experience in the same or similar position,
• active knowledge of English verbally and in writing (B2 / C1),
• experience with application programming is very welcome,
• experience with Zoho CRM administration is very welcome,
• experience with Enterprise Architect tool is very welcome.